Introduction
Welcome to the Carpetdrytouch Frequently Asked Questions (FAQ) page! Here, we've compiled answers to the most common questions our clients ask about our services, processes, and products. Whether you're curious about how our dry carpet cleaning works, the safety of our methods, or what to expect during your cleaning appointment, you'll find helpful information right here. If you still have questions after browsing, feel free to reach out to our team – we're always happy to help!
Are your staff members DBS checked?
Yes, all of our staff have valid DBS checks for your peace of mind.
How long will it take to clean my carpet?
The time it takes to clean a room-sized carpet typically depends on the level of dirt and the condition of the carpet. On average, cleaning one room's carpet takes about 45 minutes, and the best part is that you can walk on it immediately after the cleaning process is completed.
For commercial spaces, we always conduct an on-site survey first to provide you with a fair and accurate price estimate tailored to your specific needs.
How long will it take to clean my settee?
The time to clean a settee depends on its condition and size, but typically it takes between 1 and 3 hours for a thorough clean. After cleaning, the settee will be dry and ready for use shortly.
Do you use eco-friendly cleaning products?
Yes! Our cleaning supplies are environmentally friendly, ensuring they are safe for both your family and pets while being gentle on the planet.
Will there be any additional charges or hidden fees?
The price we give you is the price you pay.
Are you insured?
Yes, we are fully insured.
What are your operating hours?
We are open from 9 AM to 6 PM, Monday through Saturday.
Can you eliminate odours from my carpets?
Yes! We are well-known for achieving excellent results when it comes to removing odours. We use specialized eliminators that effectively tackle unpleasant smells caused by issues like urine, vomit, or spilt milk.
Are your team members fully trained?
Yes. We take carpet cleaning seriously and undergo annual training to stay current with the latest methods and industry standards. Additionally, we regularly attend cleaning exhibitions across England to research and explore new cleaning techniques and innovations.
Do you apply a stain guard?
Yes, we include a stain protector in our cleaning products. Additionally, we offer an upgraded stain guard that can be applied to your carpets and furniture before we leave, helping to prevent future stains.
Can you remove all the stains?
While we are highly skilled at removing most stains, the success of removal depends on the type and age of the stain. We use advanced techniques and products to achieve the best possible results, and if we can’t remove a stain, no one can!
What are your operating hours?
Monday - Friday: 9am- 9pm
Saturday: 10am - 5pm
Sunday: Closed
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